NO airport ranks low in satisfaction

NEW ORLEANS, La. - Louis Armstrong International Airport ranks next-to-last among 24 small American airports in customer satisfaction. That’s according to a biennial survey released by J.D. Power and Associates. At least 100 passengers provided ratings for 27 attributes in six major categories: airport accessibility, baggage claim, check-in process, terminal facilities, security check and food and retail services. (Source: Times-Picayune, 03/02/10)