PENSACOLA, Fla. - During one of the busiest summers on record, Pensacola International Airport (PNS) saw a 156 percent increase in June to September 2021 passengers, compared to the same time period in 2020. It grew from 396,258 passengers to 1,014,569. This year's record was a nearly 22 percent increase from its most recent peak of 833,076 passengers in 2019. The airport also surveyed passengers in its "Let Your Comments Fly campaign," designed to gather consumer insights. More than 1,000 participated in the campaign and rated the airport. Final numbers are still being compiled, but 79 percent rated their airport experience positively, with 32 percent giving the airport the highest rating of “impressive.” Through the course of the summer, passengers gave the airport a Net Promoter Score (NPS) of 92 out of 100. (Source: Pensacola News Journal, 10/18/21)
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